Resume

Elevator Pitch

Empowering end-user success through writing and training.


About Me


Location: Houston, Texas, United States, or remote

Class of Work: Full-time, Freelance, Contract

Type of Work: End-user documentation, end-user training, corporate information architecture and management

Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager


Summary


Through the power of words, I help people understand how to use the software tools in their lives and careers, empowering them to be as productive as possible.


Technical Communication Work History


Current Work

FM:Systems

  • Title: Senior Technical Writer
  • Dates of Employment:
  • Location: Raleigh, North Carolina (working remotely from Houston, Texas)
Responsibilities and Accomplishments
  • Manage all aspects of software documentation for 9 separate products in Madcap Flare
  • Conduct UX interviews across internal and external users to establish business need and plan for documentation
  • Work in a strict Agile Scrum environment using Jira and GitHub

Previous Work

LiquidFrameworks

  • Title: Technical Writer
  • Dates of Employment: 2019-2021
  • Location: Houston, Texas
Responsibilities and Accomplishments
  • Converted 500+ topic site from Flare to docs-as-code
  • Managed all aspects of software documentation for 12 separate products in Madcap Flare and Antora
  • Created GIFs and images in SnagIt and prepared video content in Camtasia
  • Developed and published notes for bi-weekly software releases for multiple apps on Salesforce platform
  • Wrote copy for error messages, field names, Tweets, email announcements, and root cause analyses

Kerridge Commercial Systems

  • Title: Technical Writer & Education Specialist
  • Dates of Employment: 2018-2019
  • Location: Houston, Texas
Responsibilities and Accomplishments
  • Redesigned onsite ILT onboarding training to webinar-based “just-in-time” sessions
  • Transitioned upgrade cycle ILT training to videos
  • Researched and proposed customer-focused Learning Management System
  • Developed software documentation in MadCap Flare
  • Taught ILT and vILT sessions to groups of 1 - 20

Reynolds & Reynolds

  • Title: Software Education Group Specialist
  • Dates of Employment: 2013-2018
  • Location: Houston, Texas
Responsibilities and Accomplishments
  • Led project to convert 160 guides to MadCap Flare
  • Designed course materials for 5 multi-session vILT classes for up to 15 people, including student guides, practice materials, slide decks, and quizzes
  • Taught ILT and vILT sessions to groups of 1 - 300
  • Served as subject matter expert for creation of an in-house learning management system

Technical Communication Skills and Software


Software Proficiency Skills Proficiency
Microsoft 365 **** Project Management ***
Madcap Flare ***** Training *****
Antora **** Adult Learning ***
Git *** Technical Writing *****
GitHub **** English (native) *****
Confluence *** Grammar *****
Jira *** Editing *****
Markdown **** Proofreading ****
Asciidoc ***** UX Writing ****
WebEx **** Software Testing ***
GoToMeeting and GoToWebinar **** Information Architecture ***
Zoom ****
SnagIt *****
Camtasia ***

Other Work History


  • J. Crew
    • Lynchburg, Virginia
    • Merchandise Processor
    • 2013
  • Monte Vista Baptist Church
    • Hurt, Virginia
    • Pastor
    • 2010-2013
  • Quinton Baptist Church
    • Quinton, New Jersey
    • Associate Pastor
    • 2006-2010
  • EBSCO
    • Birmingham, Alabama
    • Research Clerk
    • 2005-2006
  • Lifeway Christian Store
    • Tuscaloosa, Alabama
    • Assistant Manager
    • 2004-2005


Education


Bachelor of Arts

  • Graduation Date: December 2000
  • School: Ouachita Baptist University
  • Location: Arkadelphia, Arkansas
  • Major: Biblical Studies; History
  • Commendation: Summa cum Laude

Master of Divinity