Resume

Elevator Pitch

Senior technical writer building documentation strategies that scale through docs-as-code architecture, team leadership, and emerging technologies.

About Me

Location: Williamsport, Pennsylvania, United States, or remote

Class of Work: Full-time, Freelance, Contract

Type of Work: End-user documentation, end-user training, corporate information architecture

Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager

Summary

With 12+ years’ experience, I drive documentation strategy across enterprise software companies, improving user adoption and reducing support costs through scalable docs-as-code solutions and cross-functional collaboration.

Technical Communication Work History

Current Work

MinIO

• Title: Senior Technical Writer
• Dates of Employment: 2022–Present
• Location: Redwood City, California (working remotely)

Responsibilities and Accomplishments

• Interviewed, hired, and onboarded two documentation team members; created 30-60-90 day onboarding plans and mentored both to competency in our products and docs toolchain
• Led migration of 737 Sphinx documentation files to Hugo in 6 weeks using Claude, achieving 75% faster build times and creating two new product documentation sites
• Implemented guidelines for using Claude Code in the documentation workflow that reduced time to pull review readiness by an average of three days
• Created docs-focused Kanban board and implemented regular bi-weekly, Agile-style backlog groomings to focus team work
• Collaborated with engineering, field architecture, sales, and design teams to identify documentation gaps, provide customer support, and ensure brand consistency
• Ensured documentation currency across five product sites by conducting regular release audits, GitHub triage, and expanding technical coverage in storage, orchestration, and security domains

Previous Work

FM:Systems

• Title: Senior Technical Writer
• Dates of Employment: 2021–2022
• Location: Raleigh, North Carolina (working remotely)

Responsibilities and Accomplishments

• Managed all aspects of software documentation for 9 separate products in Madcap Flare
• Conducted UX interviews across internal and external users to establish the need for strong documentation changes and drafted plan for implementing the improvements
• Participated in strict Agile Scrum environment with all ceremonies and sprints, solidifying my understanding of how multiple teams across a software company collaborate to bring an excellent product to market

LiquidFrameworks

• Title: Technical Writer
• Dates of Employment: 2019–2021
• Location: Houston, Texas

Responsibilities and Accomplishments

• Converted 500+ topic site from Flare to docs-as-code, saving the company $2500 annually in recurring subscription fees and making documentation edits accessible to the wider engineering organization
• Planned and implemented version docs workflow to support users across four different rolling software versions
• Managed all aspects of software documentation for 12 separate products in Madcap Flare and Antora
• Wrote UX copy for error messages, field names, Tweets, email announcements, and root cause analyses
• Created visually rich and dynamic documentation with animated GIFs and video content
• Developed and published release notes for bi-weekly software releases for multiple apps on Salesforce platform

Kerridge Commercial Systems

• Title: Technical Writer & Education Specialist
• Dates of Employment: 2018–2019
• Location: Houston, Texas

Responsibilities and Accomplishments

• Redesigned onsite, week-long, instructor-led onboarding training to webinar-based “just-in-time” sessions, making the trainings accessible to a wider set of customers, as proved by immediate 50% increase in interest and 25% increase in attendance
• Transitioned upgrade cycle Instructor-Led live training to videos consumable at customer convenience
• Researched and proposed customer-focused Learning Management System
• Wrote or updated manuals in Adobe Framemaker and MadCap Flare
• Taught instructor-led and virtual instructor-led training sessions to groups of 1 - 20

Reynolds & Reynolds

• Title: Software Education Group Specialist
• Dates of Employment: 2013–2018
• Location: Houston, Texas

Responsibilities and Accomplishments

• Led migration of 160 guides to MadCap Flare, improving version control and cross-team authoring efficiency
• Designed course materials for 5 multi-session virtual instructor-led classes for up to 15 people, including student guides, practice materials, slide decks, and quizzes
• Taught instructor-led and virtual instructor-led training sessions to individuals or groups of up to 300, requiring developing excellent virtual classroom management skills
• Served as subject matter expert for creation of an in-house learning management system

Technical Communication Skills and Software

Strategic Competencies

Documentation Platforms & Tools

Development & Collaboration Tools

Communication Platforms

Languages & Specializations

Education

Bachelor of Arts

My dual major in Biblical Studies and History shaped how I approach documentation. These disciplines taught me to deeply understand user context. Specifically, my studies prepared me to think deeply about how a user’s background, role, and their specific need in the moment affect when and how they need help. This contextual thinking informs how I structure procedures, anticipate user questions, and craft content that meets people where they are.

• School: Ouachita Baptist University
• Location: Arkadelphia, Arkansas
• Major: Biblical Studies; History
• Commendation: Summa cum Laude

Master of Divinity

This degree taught me to research, analyze, and communicate complex topics that are often ambiguous or open to interpretation. I learned to translate sophisticated concepts into clear, adult-to-adult knowledge transfer, which remains central to my work as a technical writer.

• School: Samford University, Beeson Divinity School
• Location: Birmingham, Alabama
• Major: Religion
• Commendation: Magna cum Laude