Elevator Pitch
Senior technical writer building documentation strategies that scale through docs-as-code architecture, team leadership, and emerging technologies.
About Me
Location: Williamsport, Pennsylvania, United States, or remote
Class of Work: Full-time, Freelance, Contract
Type of Work: End-user documentation, end-user training, corporate information architecture
Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager, Documentation Architect
Summary
Senior Technical Writer & Documentation Architect with 12+ years of experience in the cloud-native and Kubernetes ecosystem. Specialized in scaling documentation for high-growth, venture-backed startups, with a focus on bridging the gap between open-source communities and enterprise commercial platforms. Expert in docs-as-code automation, the Diátaxis framework, and architecting “Golden Path” onboarding journeys that reduce “Time to Hello World” for platform engineers.
Technical Communication Work History
Current Work
MinIO
- Title: Senior Technical Writer
- Dates of Employment: 2022–2026
- Location: Redwood City, California (working remotely)
Responsibilities and Accomplishments
- Documentation Architecture & Strategy: Operating as the “Product Manager” for docs, led the strategic migration of 700+ technical assets from Sphinx to a high-performance Hugo/GitLab ecosystem, resulting in 75% faster build times and a unified UX across 5 product sites.
- Kubernetes-Native Content Mastery: Architected comprehensive technical coverage for storage, orchestration, and security domains, specifically focusing on S3-compatible object storage and K8s-native deployments in bare-metal and cloud environments.
- “Golden Path” Implementation: Designed and executed streamlined onboarding journeys for both internal documentation teams and external enterprise users, reducing friction points in complex product toolchains.
- AI-Driven Workflow Automation: Pioneered the implementation of Claude Code and custom automation within the documentation lifecycle, reducing PR review-readiness latency by an average of three days.
- Framework Leadership: Applied standard technical writing principles to bring order to high-complexity technical debt, clearly separating conceptual architectures, hands-on tutorials, and reference materials.
- Cross-Functional Collaboration: Partnered with Engineering, Field Architecture, Customer Engineering, and Training teams to establish contribution guidelines, ensuring documentation was treated with the same rigor and testing as the core codebase.
FM:Systems
- Title: Senior Technical Writer
- Dates of Employment: 2021–2022
- Location: Raleigh, North Carolina (working remotely)
Responsibilities and Accomplishments
- Documentation Needs Assessment: Conducted deep-dive UX research with internal engineering and external developer personas to perform gap analyses, identifying friction points in the existing 9-product documentation landscape.
- Agile Integration: Embedded within a high-velocity Scrum environment, collaborating with Product and Engineering to ensure documentation parity with bi-weekly software releases.
- Stakeholder Alignment: Drafted and presented strategic roadmaps for documentation improvements to IT leadership, focusing on reducing “time-to-competency” for enterprise-level users.
LiquidFrameworks
- Title: Technical Writer
- Dates of Employment: 2019–2021
- Location: Houston, Texas
Responsibilities and Accomplishments
- Docs-as-Code Migration: Led the transformation of a legacy 500-topic site to a docs-as-code architecture (Antora), making the documentation source-of-truth accessible to the wider engineering organization via Git.
- Platform Versioning Strategy: Engineered and managed a complex versioned documentation workflow to support concurrent deployments across four rolling software versions.
- Multimedia Developer Experience (DX): Built high-impact instructional assets, including animated GIFs and technical video content, to clarify complex data flows and specialized infrastructure workflows.
- UX Writing & Microcopy: Partnered with Product teams to write in-app error messaging and UI copy, ensuring a cohesive voice from the platform interface to the documentation site.
Kerridge Commercial Systems
- Title: Technical Writer & Education Specialist
- Dates of Employment: 2018–2019
- Location: Houston, Texas
Responsibilities and Accomplishments
- “Just-in-Time” Learning Paths: Redesigned a legacy week-long onboarding program into a singular, high-velocity “just-in-time” digital journey, resulting in a 50% increase in user engagement.
- Strategic Evaluation: Researched and proposed a modern Learning Management System (LMS) to unify community-facing guides with enterprise-level training platforms.
- SME Partnership: Established feedback loops with Subject Matter Experts to translate high-complexity industrial logic into intuitive conceptual guides and tutorials.
Reynolds & Reynolds
- Title: Software Education Group Specialist
- Dates of Employment: 2013–2018
- Location: Houston, Texas
Responsibilities and Accomplishments
- Knowledge Base Architecture: Led a project to migrate 160+ disparate guides into a structured MadCap Flare environment, implementing early single-sourcing and content reuse strategies to ensure scalability.
- Content Lifecycle Management: Managed the lifecycle of technical assets across a proprietary LMS, ensuring reliable access to high-quality training materials for a diverse user base.
Core Competencies
- Documentation Architecture: Diátaxis Framework, Information Architecture, Content Modeling.
- Developer Experience (DX): “Golden Path” Onboarding, Time-to-Hello-World Optimization, API Reference Design.
- Docs-as-Code Mastery: Git/GitHub Workflows, Static Site Generators (Hugo/Antora), Markdown/Asciidoc.
- Cloud-Native Fluency: Kubernetes (K8s) Environments, Virtualization, Container Orchestration.
- AI & Automation: Claude Code Integration, LLM-Assisted Content Strategy, Documentation CI/CD.
- Product Strategy: Requirement Elicitation (SME Interviews), User Journey Mapping, Documentation Analytics.
- Agile Leadership: Scrum/Kanban, Mentorship & Onboarding, Cross-functional Engineering Loops.
Technical Communication Skills and Software
Documentation Platforms & Tools
| Software | Proficiency |
|---|---|
| Hugo | Expert (5/5) |
| Sphinx & reStructuredText | Advanced (4/5) |
| Madcap Flare | Advanced (4/5) |
| Antora | Intermediate (3/5) |
| Confluence | Intermediate (3/5) |
Development & Collaboration Tools
| Software | Proficiency |
|---|---|
| Markdown | Expert (5/5) |
| GitHub | Advanced (4/5) |
| Git | Advanced (4/5) |
| VS Code | Advanced (4/5) |
| Asciidoc | Intermediate (3/5) |
Communication Platforms
| Software | Proficiency |
|---|---|
| Slack | Expert (5/5) |
| WebEx | Advanced (4/5) |
| Zoom | Advanced (4/5) |
| GoToMeeting & GoToWebinar | Advanced (4/5) |
Languages & Specializations
| Skill | Proficiency |
|---|---|
| English (Native) | Expert (5/5) |
| Grammar & Language | Expert (5/5) |
Education
Bachelor of Arts
Developed a methodology for deep contextual research and user-centric information structuring.
- School: Ouachita Baptist University
- Location: Arkadelphia, Arkansas
- Major: Biblical Studies; History
- Commendation: Summa cum Laude
Master of Divinity
Specialized in the analysis of high-complexity, ambiguous systems and the translation of sophisticated concepts into actionable frameworks for adult learners.
- School: Samford University, Beeson Divinity School
- Location: Birmingham, Alabama
- Major: Religion
- Commendation: Magna cum Laude