Resume

Elevator Pitch

Empowering end-user success through writing and training. eiow

About Me

Location: Williamsport, Pennsylvania, United States, or remote

Class of Work: Full-time, Freelance, Contract

Type of Work: End-user documentation, end-user training, corporate information architecture

Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager

Summary

Through the power of words, I help people understand how to use the software tools in their lives and careers, empowering them to be as productive as possible.

Technical Communication Work History

Current Work

MinIO

• Title: Technical Writer
• Dates of Employment: 2022 - Present
• Location: Redwood City, California (working remotely)

Responsibilities and Accomplishments

• Maintain documentation site to current with frequent release cycle
• Documented topics in object storage, Kubernetes, key management, and associated technologies
• Review release announcements for documentation impacts, test changes, and apply necessary updates to docs
• Utilize Sphinx, VS Code, reStructuredText, GitHub, and other docs-as-code tools
• Helped launch Hugo as a docs-as-code approach for secondary product documentation
• Contribute to addressing questions on community Slack, paid support hub, and social media sites

Previous Work

FM:Systems

• Title: Senior Technical Writer
• Dates of Employment: 2021-2022
• Location: Raleigh, North Carolina (working remotely)

Responsibilities and Accomplishments

• Manage all aspects of software documentation for 9 separate products in Madcap Flare
• Conduct UX interviews across internal and external users to establish business need and plan for documentation
• Work in a strict Agile Scrum environment using Jira and GitHub

LiquidFrameworks

• Title: Technical Writer
• Dates of Employment: 2019-2021
• Location: Houston, Texas

Responsibilities and Accomplishments

• Converted 500+ topic site from Flare to docs-as-code
• Managed all aspects of software documentation for 12 separate products in Madcap Flare and Antora
• Created GIFs and images in SnagIt and prepared video content in Camtasia
• Developed and published notes for bi-weekly software releases for multiple apps on Salesforce platform
• Wrote copy for error messages, field names, Tweets, email announcements, and root cause analyses

Kerridge Commercial Systems

• Title: Technical Writer & Education Specialist
• Dates of Employment: 2018-2019
• Location: Houston, Texas

Responsibilities and Accomplishments

• Redesigned onsite, instructor-led onboarding training to webinar-based “just-in-time” sessions
• Transitioned upgrade cycle ILT training to videos
• Researched and proposed customer-focused Learning Management System
• Developed software documentation in MadCap Flare
• Taught instructor-led and virtual instructor-led training sessions to groups of 1 - 20

Reynolds & Reynolds

• Title: Software Education Group Specialist
• Dates of Employment: 2013-2018
• Location: Houston, Texas

Responsibilities and Accomplishments

• Led project to convert 160 guides to MadCap Flare
• Designed course materials for 5 multi-session virtual instructor-led classes for up to 15 people, including student guides, practice materials, slide decks, and quizzes
• Taught instructor-led and virtual instructor-led training sessions to groups of 1 - 300
• Served as subject matter expert for creation of an in-house learning management system

Technical Communication Skills and Software

Education

Bachelor of Arts

• Graduation Date: December 2000
• School: Ouachita Baptist University
• Location: Arkadelphia, Arkansas
• Major: Biblical Studies; History
• Commendation: Summa cum Laude

Master of Divinity

• Graduation Date: May 2004
• School: Samford University, Beeson Divinity School
• Location: Birmingham, Alabama
• Major: Religion
• Commendation: Magna cum Laude