Information Architecture

Joining a new company as a solo technical writer is always a whirlwind. But joining a company in the middle of a product pivot? That’s a masterclass in architectural agility. Photo by Thirumalai Rajan P on Pexels. Often, you arrive at a new job to find a product focused library. It’s a robust, detailed, and technically accurate collection of manuals that describe every knob and lever of the software. But if the company is pivoting its target audience, those “Inside-Out” docs suddenly feel like they’re speaking the wrong language. ...

Photo by Pixabay at Pexels. Why is good knowledge care critical? Every business, small or large, has a body of knowledge around its existence. The business has one or more products or services it sells. It has processes for how to obtain, create, or use the products or services. It has sales documents and collateral. There are accounting charts and customer lists. How to manuals and vendors. Hire onboarding and competitive analyses. The knowledge goes on and on. ...

Photo by Ron Lach from Pexels. You can’t hang out with knowledge management platforms for long without realizing that their structure, or, should I say, “architecture,” gets dated. It cracks. It goes stale. Stale knowledge, a litany Knowledge stops functioning the way it did at the beginning. The roads go awry. There are turnabouts everywhere. Dead ends. So many dead ends. ...