Photo by Startup Stock Photos from Pexels. Curious about what a technical writer can do for you? Here are twenty-five things you might find a technical writer doing in their job on any given day: Interviewing a subject matter expert to learn more about what they are writing about. This might be a product manager, project lead, developer, customer, salesperson, developer advocate, end user, nearly anyone who might touch or use what we are a writing about. ...
Photo by Pixabay at Pexels. Why is good knowledge care critical? Every business, small or large, has a body of knowledge around its existence. The business has one or more products or services it sells. It has processes for how to obtain, create, or use the products or services. It has sales documents and collateral. There are accounting charts and customer lists. How to manuals and vendors. Hire onboarding and competitive analyses. The knowledge goes on and on. ...
Photo by Ron Lach from Pexels. You can’t hang out with knowledge management platforms for long without realizing that their structure, or, should I say, “architecture,” gets dated. It cracks. It goes stale. Stale knowledge, a litany Knowledge stops functioning the way it did at the beginning. The roads go awry. There are turnabouts everywhere. Dead ends. So many dead ends. ...